Each item sold by GarmGems undergoes a thorough authentication process. We guarantee the authenticity of every product, or your money back.

Brand New with Tags (BNWT) - Item is brand new and comes with all original tags.

Brand New without Tags (BNWOT) - Item is brand new but does not include original tags.

Pre-loved - Excellent - Item is in excellent condition with little to no signs of wear.

Pre-loved - Very Good - Item is in very good condition with slight visible signs of wear.

Pre-loved - Good - Item is in good condition and shows some visible signs of wear.

Pre-loved - Fair - Item is in fair condition and shows multiple visible signs of wear.

We aim to accurately describe and showcase all items; however, please review all photos carefully for the item’s condition. Condition grades are based on the item’s visible condition during inspection. Any significant flaws or defects will be clearly detailed in the item description and shown in photos where possible.

We ship all orders same-day or next working day.

UK:

£5 - Royal Mail Tracked24 Delivery - Estimated 1-2 Working Days

£10 - Royal Mail Special Delivery - Guaranteed Next Working Day Delivery By 1pm

International:

Europe - £15 - Royal Mail International Tracked - Estimated 3-5 Working Days

Rest of World - £30 - Royal Mail International Tracked - Estimated 5-7 Working Days

Products being delivered to a destination outside of the UK may be subject to import duties/taxes. The buyer will be responsible for any such charges.

We offer a 14-day returns policy. If you are not completely satisfied with your online purchase, please contact us within 14 days of receiving your order to notify us of your intention to return and initiate the returns process.

All returned items are inspected upon arrival to ensure they are in the same condition as sold. If an item is returned in a different condition, we may be unable to issue a full refund.

Return shipping costs are not covered by GarmGems. We recommend using a trackable shipping service and ensuring your return is appropriately insured for the value of the items being sent back.