Frequently Asked Questions (FAQ's)
Are your items authentic?
Yes. All items are carefully authenticated by our in-house specialist authentication team before being listed. We operate a strict zero-tolerance policy toward counterfeit goods.
For additional peace of mind, all purchases are covered by our authenticity guarantee. If an item is ever found not to be authentic, we will offer a full money-back refund.
How do I search for a specific item or brand?
You can use the search bar to find specific items or brands by clicking the magnifying glass icon at the top right-hand corner of the page.
Alternatively, you can browse our Shop page and use the available filters to refine your search. Multiple filters can be applied at once to help you quickly narrow down results.
How do I know which products are pre-loved or new?
You can easily filter between “Pre-loved” and “New” items directly on the Shop page.
In addition, every item is assigned a detailed condition grade to clearly indicate its wear level:
- Brand New with Tags (BNWT) – Item is brand new and includes all original tags.
- Brand New without Tags (BNWOT) – Item is brand new but does not include original tags.
- Pre-loved – Excellent – Item is in excellent condition with minimal to no signs of wear.
- Pre-loved – Very Good – Item is in very good condition with slight visible signs of wear.
- Pre-loved – Good – Item is in good condition and shows noticeable signs of wear.
- Pre-loved – Fair – Item is in fair condition with multiple visible signs of wear.
We take care to accurately describe and present each item. However, we strongly recommend reviewing all product photos, as condition grading is based on the item’s visible state during inspection.
Any significant flaws or defects will always be clearly shown in images and noted in the product description where applicable.
Shipping information
Do you ship internationally?
Yes, we ship internationally using Royal Mail International Tracked services.
- Europe: £15 (International Tracked)
- Rest of the world: £30 (International Tracked)
How long will delivery take?
We aim to dispatch all orders as quickly as possible, usually same-day or next working day depending on when your order is placed. During busy periods, dispatch may take slightly longer. Please note that we do not ship on Sundays or public holidays.
- UK Tracked24: Estimated 1-2 working days.
- UK Special Delivery: Guaranteed next working day delivery by 1pm after dispatch.
- International Tracked: Estimated 3-5 working days to Europe and 5-7 working days for the rest of the world.
How do I track my order?
Once your order has been dispatched, you will receive a tracking email with your tracking number. Please check your spam or promotions folder if you do not see it in your inbox.
You can track your parcel using the Royal Mail website, or directly via the “Track Your Order” page in the footer of our website.
Please note that tracking updates may take 24–48 hours to appear after dispatch.
What is your returns policy?
If you are not fully satisfied with your purchase, please contact us within 14 days of receiving your order to request a return. Once approved, we will provide a return address and you will have a further 14 days to send the item back.
Refunds cannot be issued for returns requested or sent outside of these timeframes. This does not affect your statutory rights. For full details, please refer to our Refund Policy.