Shipping Policy

We aim to dispatch all orders as quickly as possible. Typically, this is within one working day. Once your order has been shipped, you will receive tracking information so you can follow its progress.

UK Delivery

We offer Royal Mail Tracked 24 delivery for £5.

For more urgent orders, Royal Mail Special Delivery is available for £10 at checkout.

In some cases, we may upgrade your delivery to Special Delivery free of charge, although this cannot be guaranteed.

Orders are dispatched Monday to Friday, with some orders also dispatched on Saturdays where possible. We do not dispatch orders on Sundays or UK public holidays when Royal Mail services are unavailable.

Delivery times are estimates provided by the courier and cannot be guaranteed.

International Delivery

We ship worldwide using Royal Mail International Tracked.

• Europe: £15 — estimated delivery 3–5 working days
• Rest of World: £30 — estimated delivery 5–7 working days

Once your order has been dispatched, tracking information will be provided.

Delivery times are estimates and may vary depending on the destination country, customs processing and the local postal service.

Import Duties & Taxes

Orders delivered outside the UK may be subject to import duties, taxes, customs charges or other fees imposed by the destination country.

These charges are the responsibility of the customer and are not included in the shipping cost paid at checkout.

GarmGems does not control these charges and cannot predict the amount that may be payable.

Customers are responsible for ensuring that their order complies with any applicable import requirements in their country.

Delivery Address

Please ensure your delivery address, including your postcode, is correct and that the address is able to accept deliveries when placing your order.

We cannot be responsible for delays or additional costs resulting from an incorrect or incomplete address provided at checkout.

If you know that you may not be available to receive your order, we recommend using a suitable delivery address where someone can accept the parcel on your behalf.

Tracking & Delivery

All orders are sent using a tracked service and proof of postage is retained by GarmGems.

Once your order has been handed to the courier, delivery is managed by the relevant postal service. Delivery dates and times are therefore outside our control.

If your tracking information shows that your parcel has been delivered but you have not received it, please contact us as soon as possible so that we can assist you.

If your parcel is delayed, lost or appears to be experiencing an issue in transit, please contact us and we will work with the courier to investigate the delivery.

Questions

If you have any questions about delivery or your order, please contact GarmGems and we'll be happy to help.